Careers

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Positions

Electronic Banking Customer Service Specialist
E Banking CSS
Downingtown

Job Requirements:

  • Excellent internal/external customer service and communication skills.
  • Professional in demeanor with ability to maintain total discretion and confidentiality in all aspects of position.
  • Proficient servicing skills with internal and external customers, while exercising flexibility in addressing servicing issues.
  • Competency in PC and other software skills, including, Excel, Word, and Premier.
  • High School Degree or commensurate working experience with a minimum of three (3) years’ experience in related positions.

Job Reporting Relationships:
Reports to the Electronic Banking Supervisor

Duties And Responsibilities:

  1. Ensure daily compliance with all federal (Sarbanes-Oxley Act, Section 404) and state regulations.
  2. Support the Electronic Banking and Wire programs in order to ensure their success.
  3. Full understanding and working knowledge of all Electronic Banking products, services and related programs to ensure ability to provide support and service to internal and external customers when responding to questions or issues.
  4. Assist internal and external customers by answering phone calls, emails, and other means of customer contact with concerns regarding online banking (retail and business), which includes initial set-up, lockouts, bill pay, mobile banking or app and general questions.
  5. Assist Electronic Banking Supervisor with the implementation of all new products and systems that affect the electronic banking area.
  6. Serve as secondary backup to Cash Management Department with requests for setting up Remote Deposit Capture, and maintain those customers.
  7. Review Daily/Weekly Online Banking reports to monitor customer patterns and detect fraud while ensuring audit compliance.
  8. Ensures all electronic banking documents are scanned and properly placed within Directors master files.
  9. Work with our program support centers as issues arise with Premier, Mobile Banking and Remote Deposit.
  10. Performs other duties as required, including cross-training for other applications within the Deposit Operations Department.

Physical Demands And Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing duties of job, employees is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Work environment: The noise level in the work environment is usually moderate.

Apply for this position.
Please attach your resume and cover letter in a Word compatible file.

Teller                                                                    
TLR 
Roxborough and Little Washington

General Responsibilities

Responsible for providing service to customers; performing a variety of duties relating to the paying and receiving and balancing functions; coordinating work within the unit as well as with other units and departments; reporting pertinent information to the immediate supervisor; responding to inquiries and requests from customers, other bank personnel, etc.; assisting the unit supervisor with various administrative tasks to support unit operations.

Job Duties

  1. Provides service to all bank customers as follows:
    1. Greets customers in a friendly and courteous manner.
    2. Serves bank customers at an assigned teller station.
    3. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate sales personnel when these opportunities are available.
  2. Performs various duties relating to the paying and receiving and balancing functions including, but not limited to, the following:
    1. Accepts checks for cashing within approved limits.
    2. Accepts checking and savings deposits and makes withdrawals.
    3. Accepts various payments, i.e., loan, etc.
    4. Maintains an approved level of cash; turns in excess and mutilated currency.
    5. Prepares daily settlement and proof of cash transactions; balances drawer daily.
    6. Performs various clerical duties as assigned including maintaining records and preparing a variety of forms.
  3. Coordinates specific work tasks with other personnel within the unit as well as with other units and departments in order to ensure the smooth and efficient flow of information.
  4. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed.
  5. Responds to inquiries relating to his/her particular area or to requests from customers, other bank personnel, etc., regarding balances, withdrawals, verification of accounts, etc. in an efficient manner

Apply for this position.
Please attach your resume and cover letter in a Word compatible file.

Teller (Part Time)                                                               
TLR 
Exton

General Responsibilities

Responsible for providing service to customers; performing a variety of duties relating to the paying and receiving and balancing functions; coordinating work within the unit as well as with other units and departments; reporting pertinent information to the immediate supervisor; responding to inquiries and requests from customers, other bank personnel, etc.; assisting the unit supervisor with various administrative tasks to support unit operations.

Job Duties

  1. Provides service to all bank customers as follows:
    1. Greets customers in a friendly and courteous manner.
    2. Serves bank customers at an assigned teller station.
    3. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate sales personnel when these opportunities are available.
  2. Performs various duties relating to the paying and receiving and balancing functions including, but not limited to, the following:
    1. Accepts checks for cashing within approved limits.
    2. Accepts checking and savings deposits and makes withdrawals.
    3. Accepts various payments, i.e., loan, etc.
    4. Maintains an approved level of cash; turns in excess and mutilated currency.
    5. Prepares daily settlement and proof of cash transactions; balances drawer daily.
    6. Performs various clerical duties as assigned including maintaining records and preparing a variety of forms.
  3. Coordinates specific work tasks with other personnel within the unit as well as with other units and departments in order to ensure the smooth and efficient flow of information.
  4. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed.
  5. Responds to inquiries relating to his/her particular area or to requests from customers, other bank personnel, etc., regarding balances, withdrawals, verification of accounts, etc. in an efficient manner

Apply for this position.
Please attach your resume and cover letter in a Word compatible file.

All DNB First employees/new hires must participate and successfully meet employment eligibility standards through our background screening and drug testing program as a condition of employment.

EEODNB First is an equal opportunity and affirmative action employer. DNB First does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected status.

How to Apply

To contact DNB First’s Human Resources Department:

  • E-mail your resume to employment@dnbfirst.com. (Attached in Word format or compatible).
  • Mail your resume to:
    DNB First
    Attention: Employment Administrator
    4 Brandywine Avenue
    Downingtown, PA 19335
  • Pick up an application at one of our DNB First locations.