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Branch Relationship Manager 
       Old City/Philadelphia  

Job Requirements:

  • Four-year college degree or equivalent. Minimum of five years’ experience in related banking and/or sales management position required.
  • Superior sales skills; excellent interpersonal skills; strong customer relations skills combined with seasoned supervisory and management skills.
  • Thorough knowledge of features and benefits of all bank consumer products and services. Extensive background in bank operating policies and procedures that impact consumer services with a working knowledge of consumer services bank forms and documents.
  • Ability to analyze consumer and small business loans to advocate approvals/modifications.
  • Safe Act certified or successfully acquire SAFE Act certification within 45 days of employment with DNB First.

Duties And Responsibilities:

  1. Responsible for managing and directing sales and service functions of assigned branch office to expand market potential, along with branch growth and profitability objectives. Spends 70% of time growing/cross selling consumer and business products and services with existing customers/prospects.
  2. Generates new loans/deposits through the proactive execution of an internal/external calling program, including Bank at Work Program championship for target market.
  3. Meets targeted goals and defined minimum standard requirements for bank products/ services while ensuring customer satisfaction. Responsible to achieve net business and consumer growth targets.
  4. Manages assigned branch office(s) toward established growth, sales, and profit objectives by performing a variety of duties of which the following are illustrative:
    • Leads by example by meeting goals in all sales activities and supports, coaches and motivates team to exceed or meet goals.
    • Ensures branch is properly staffed and team members are well trained to meet customer service needs and sales objectives.
    • Acts as primary sales manager of assigned branch by performing various duties including, but not limited to, the following:
    • Establishes specific sales goals for each team member.
    • Ensures team members are ade¬quately trained in product knowledge and selling techniques.
    • Ensures sales reporting information is provided on a timely basis for sales tracking.
    • Conducts regularly scheduled sales meetings.
  5. Makes sales calls on present and prospective customers within branch market or trade area. Works closely with Wealth, Mortgage, and Commercial lines of business to identify cross sell opportunities.
  6. Documents calls and completes a weekly proactive activity call report for senior management. Participates in Retail Branch Meetings. Prepares, or oversees preparation of, reports relating to operation of assigned branch office; ensures reports and forms are prepared/distributed on a timely basis.
  7. Directly supervises assigned personnel as follows:
    • Makes certain that office operations are performed in accordance with established bank policies and pro¬cedures, either directly or through appropriate team member, e.g., office balancing, control of vault cash, etc.
    • Provides for proper security, maintenance, and cleanliness of branch office(s). At times, supervises the opening and closing of the branch office and vault; makes necessary pro¬visions for the securing and accounting of negotiable papers.
    • Assists in interviewing process for new branch team members and makes provisions for orientation and training.
    • Manages team member job performance including completion of annual performance appraisals. When required, works with Human Resources related to disciplinary action.
    • Organizes, schedules, and distributes work to team members. Prepares weekly branch schedule to ensure efficiency in branch staffing hours.
    • Keeps team members informed related to policies and procedures affecting the branch office and/or specific job duties; creates an atmosphere in which open communication is encouraged.
    • Administers applicable policies and procedures as established; keeps abreast of all changes and provides updates to team members.
  8. Represents the bank in various civic and community functions and maintains membership in chambers and other organizations to enhance the bank’s presence and develop new business.
  9. Acts as Field Team Leader: Responsible for the effective management of a DNB First field team program acting as quarterback for sales, service, and cross sell activities for an assigned group of branches and other line of business partners.
  10. Apply for this position.
    Please attach your resume and cover letter in a Word compatible file.

Small Business Administration Loan Specialist
SBA Loan Spec.
West Chester

Job Requirements:

  • Proficient interpersonal relations and communicative skills.
  • Comprehensive knowledge of all bank forms and documents used in providing commercial lending services.
  • A working knowledge of bank commercial loan products and services, along with the operating policies and procedures that impact these products.
  • Moderate knowledge of Pennsylvania real estate law and the Uniform Commercial Code.
  • Excellent written and organizational skills.
  • Strong technical skills: Word, Excel, Outlook, SBA One, E Tran.
  • Professional in demeanor with ability to maintain total discretion and confidentiality in all aspects of position.
  • Bachelor's Degree or commensurate working experience.

Duties And Responsibilities:

  1. Ensure daily compliance with all federal (Sarbanes-Oxley Act, Section 404) and state regulations.
  2. Completes an extensive review of new and existing SBA and commercial loan files to ensure that all documents are present and in compliance with Bank policy and various regulatory agency policies and guidelines.
  3. Maintains required information and notifies appropriate personnel of SBA and commercial credit information deficiencies as appropriate.
  4. Organizes and maintains SBA and commercial loan files prior to loan closing; contacts customers for required documentation.
  5. Prepares all necessary SBA and commercial loan documents for closing; utilizes appropriate checklist.
  6. Assists SBA and Commercial Relationship Managers and other Bank personnel with proper loan documentation procedures.
  7. Orders (and tracks) appraisals, as well as other searches (corporate status, property search, flood search, credit reports) and searches specific to SBA (CAIVRS, SAM) as required.
  8. Ensures that SBA and commercial loan closing packages are complete.
  9. Provides information for and assists in the preparation of SBA loan reports as directed.
  10. Enters SBA and commercial loan information into EasyLender as required.
  11. Performs other duties as requested to assist the SBA Lending Team, and the Commercial Loan Administrative Function.

Apply for this position.
Please attach your resume and cover letter in a Word compatible file.

Personal Banker     

Job Requirements:

  • Four-year college degree or equivalent banking experience combined with a minimum of two years of direct sales experience.
  • Excellent interpersonal, customer service and sales skills combined with a working knowledge of bank forms and documents used in opening new accounts; consumer products and services, operating policies and procedures that impact these products.
  • SAFE Act certified or successfully acquire SAFE Act certification within forty-five days of employment.
  • Team member support for the Retail Branch Network in terms of teller and /or platform coverage.
  • Personal Banker will support a minimum of two Retail Field Teams.
  • Personal Banker will have a single home branch assignment in terms of formal reporting structure.

Duties And Responsibilities:

Responsible for working as an active member of the retail sales team by completing documentation and performing point-of-sale processing on all types of new accounts. Provides customers with direct service while taking advantage of selling and cross selling opportunities. Communicates with sales management on factors affecting the sales and service function. Meets targeted goals and defined minimum standard requirements as required while ensuring customer satisfaction.

Operates a teller terminal for a portion of work day. Processes customer and bank transactions; handles large sums of cash and maintains assigned cash limits in addition to drawer settlement. Cross-sells bank products in addition to performing other teller- related functions as required.

  1. Works as an active member of the sales team as follows:
    1. Completes the documentation and performs point-of-sale processing on all types of new accounts.
    2. Provides assistance, as requested, to office sales personnel involved in soliciting new business from present and prospective cus¬tomers; maintains ongoing business relationships with present customers in order to take advantage of addi¬tional cross-selling opportunities.
    3. Serves as a member of the branch sales team with Branch Manager and or Premier Banking Advisor.
    4. Effectively uncover the needs of each and every client by utilizing the DNB First customer assessment tool. Individual is Expected to exhibit the ability to present a proper solution toe each assessed client and cross sell as appropriate.
    5. Able to effectively transition from teller transaction duties to sales interaction on a consistent basis.
    6. Actively participates in daily call blocks and call nights with the objective of setting quality appointments with prospects, leads and existing client base.
  2. Maintains a thorough knowledge of the features and benefits of all bank products and services in order to ascertain customer needs and to participate in selling in conjunction with these needs.
  3. Provides direct service to customers of the bank with respect to deposit products and services; supplies pertinent information on other products and services.
  4. Assists customers in obtaining specialized services from other bank departments as necessary; provides help to customers with specific inquiries or service problems.
  5. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate sales personnel as warranted when these opportunities are available.
  6. Operates teller terminal and performs basic customer transactions. Completes individual daily settlement of teller cash to ensure cash drawer is balanced.
  7. Issues traveler’s checks, money orders, banking checks, etc. and completes applicable paperwork. Cashes checks within assigned limits, obtains management approval for checks in excess of limits. Assists in processing ATM transactions.
  8. Follows prescribed security procedures on all new account processing and ensures daily compliance with federal and state regulations.
  9. Performs other duties as required.

Physical Demands And Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing duties of job, employees is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  • Work environment: The noise level in the work environment is usually moderate.

Apply for this position.
Please attach your resume and cover letter in a Word compatible file.

All DNB First employees/new hires must participate and successfully meet employment eligibility standards through our background screening and drug testing program as a condition of employment.

EEODNB First is an equal opportunity and affirmative action employer. DNB First does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected status.

How to Apply

To contact DNB First’s Human Resources Department:

  • E-mail your resume to (Attached in Word format or compatible).
  • Mail your resume to:
    DNB First
    Attention: Employment Administrator
    4 Brandywine Avenue
    Downingtown, PA 19335
  • Pick up an application at one of our DNB First locations.